Through strong team collaboration, organisations experience improvements that positively impact practices and services. To hold intentional responsibility towards continuous progress where people are the heart of every action is to create a supportive and people-centred culture that reflects the core values of Catalyst Care Group – Family, Impact and Teaming. Therefore, having a platform such as the first Catalyst Leadership and Best Practices Summit 2023, where we could discuss our viewpoint on our company’s continuous improvement, was crucial for sharing ideas and creating a shared impact through best practices with our teams.
Transforming Communities – Our Vision and Impact
At the heart of our thoughts, actions, and interactions is building the right support through developing community services for people with complex care needs, behaviours that challenge, learning disabilities, autism, and mental health challenges.
Our humanised support, consistent commitment and high-quality services enable the people we serve to stay in their communities with their families and friends with improved well-being and enhanced independence.
We are all part of the solution. Our clinicians are our best asset and prioritise the care of each person they serve. We provide Speech and Language Therapy and Occupational Therapy, and our Psychology teams are partnered with a person-centred approach, PROACT-SCIPr, to ensure we can provide you with the highest-quality care. Aligned with the government, ADASS (Association of Directors of Adult Social Services) and NHS England, our vision is clear – developing the Right Model that puts Human Rights above all.
Through consistency, the following achievements are just a selection of what our Positive Behaviour Support (PBS) team has achieved:
- Supporting individuals out of the hospital, advocating for their rights of choice and freedom of placement, resulting in hospital discharge and individuals moving back to their homes with positive outcomes
- Creating a standardised PBS plan that can be adapted and tailored to any individual
- Delivering enhanced PBS training to clinicians to improve outcomes
The Importance of Implementing Best Practices
Within a year, we have implemented practices that have improved our consistent work, striving for high-quality results in every endeavour so that our teams can exceed in their roles, humanising health and social care for every person and family they support.
By taking practical steps each day, we are creating a culture of continuous improvement in:
- Mock inspections – where every voice matters, and our people have put their best work into a dedication to getting through action plans
- Continuous improvement and quality assurance framework
- Support services with action plans
- Building a team of A players – recruiting more Positive Behaviour Support (PBS) leaders alongside a PBS coach, leading to recruiting our first SALT and 2 QAM aiming for excellence
- Continuous improvement and quality meetings – monthly meetings where we discuss regulatory updates in each department, new processes, and lessons learnt that led to an increased number of people joining each month
- Weekly RM meetings/peer supervision – where connecting and supporting each other is vital in sharing ideas
- Positive Behaviour Support (PBS) team implemented in each service – PROACT-SCIPr training and learning more about positive behaviour support and the PROACT-SCIPr model
- Standardisation across services – we standardise all care plan documents across the whole organisation and implement well-constructed practice guides
- Audits – ensuring we are compliant in all areas
- Training for the care coordinators – delivering training to support clinicians in their roles and expectations, accountability, weekly and monthly tasks, and clinical knowledge
- Defining our processes – defining and writing the core processes of each sector to lead to continuous improvement
- Satisfaction surveys for our clinicians and families – continuous feedback that informs us where we need to improve and grow
As an organisation, we are proud of what we have accomplished together with a genuine commitment to welcoming the new aspects of our culture.
Building a Continuous Improvement Culture
Building a culture of continuous improvement is a journey that needs to be nourished and poured with genuine investments and involvement by everyone.
Suggesting changes and improvements as part of daily life and responding to suggestions from every team member positively supports us in growing as an organisation. Our objectives revolve around enhancing the quality of our care and producing better outcomes for the people we support. We now offer multimedia advocacy to create bespoke video support plans and upskill the greater independence of the people we serve.
Continuous improvement involves constantly thinking about additional capabilities and discovering advancements to foster progress and development in our care for the individuals we support, their families and our teams.
Continuous improvement is a mindset, a culture we all nurture, becoming everyone’s responsibility.
The Future Is Bright
Each passing moment presents new opportunities to create even more positive outcomes for the people we serve, meeting local needs and demands at the highest quality.
Multimedia care planning, inclusion events coproduced with people we support, music therapy and creating a ‘forest school’ are just a few of the many progressive and life-changing ideas we are putting our efforts into implementing.
Always aligned and following the national policy guidance and strategy, our mission is to see the people we support thriving in our care, changing their lives for the better, with models of humanised support every person deserves.
