Controller of personal data collections
Catalyst Care Group is the personal data controller, with headquarters on 2510 Aztec West, Bristol, BS32 4AQ.
The processing activities related to the services available through Catalyst Care Group’s website are performed by the staff of Catalyst Care Group responsible for these services or other persons in charge of performing the activities. Processing activities related to our services are performed by our employees, according to their job duties, on a “need to know” basis.
The collected personal data are processed in accordance with the provisions of the positive regulations in the field of personal data protection.
Which personal information do we collect and how do we use them?
When you visit our website
When you contact us through phone/email/social media/job boards
If you contact us through phone, email or social media: Facebook, LinkedIn or job boards we will ask you to give us your:
We use the personal information that you provide us through phone/email/social media/job boards for communication with you by the employees of Catalyst Care Group in order to answer your questions, requests and applications.
When you complete our form “Referrals/Enquiries”
If you contact us using the online form provided on the website, we ask you to enter the following data:
We use the personal information that you provide on our online contact form to respond to your referrals and enquiries.
When you complete our form “Refer a friend”
If you contact us to refer a friend, who would be interested in joining us, we ask you to provide us with the following information:
Please note that it is your responsibility to obtain consent from your friend before sharing his/her information with us. Otherwise Catalyst Care Group is excluded from responsibility for unlawful data processing of your friend’s personal data.
We use the personal information that you submit to us by filling the online form to contact your friend or to contact you in case we cannot contact your friend.
When you apply to join our team (Upload Your CV Form)
If you choose to apply to join our team, you will be asked to enter your:
You will be also required to upload your curriculum vitae (CV), from which we collect the following additional personal information of the applicant:
We use the personal information that you submit to us by filling the online recruitment/job application form to decide on your suitability for the job that you have applied for.
When you apply to join our family (Work for Us Form/Registration Form)
If you choose to apply for a job when open at Catalyst Care Group or if you choose to register for a job, you will be asked to enter your:
We use the personal data to contact you regarding your job search and/or application and to determine the job location.
Processing of your personal data for another purpose can be done only with your prior consent.
Other information that we collect
When users visit the website, Catalyst Care Group may record information related to them, which in itself is not sufficient to identify a particular person and are statistical indicators used to improve the quality of the Website. Such information may include: the name of the Internet browser, the type of computer, as well as technical information about the connection that the user uses when visiting the website, such as the operating system and the Internet service provider, IP (Internet Protocol) addresses that are assigned by the Internet service provider and are different for each user, as well as other similar information.
Legal basis for data processing
We take appropriate measures to ensure that all processing of your personal information is lawful.
The lawful basis for the processing of your personal data depends on the purposes for which we process your personal data.
The legal grounds for our processing of your personal information are:
You can object to processing carried out on the basis of our legitimate interest at any time by contacting our Data Protection Officer.
Where we are legally required to obtain your consent to process your personal data or special categories of personal data, we will ask you for it at the relevant time. If you choose not to give your consent, we may not be able to perform some of the tasks we need to in order to provide certain services to you and may in same cases need to end our relationship with you as a consequence.
Sharing of personal information
The personal data processing activities related to the Catalyst Care Group services are performed by the Catalyst Care Group employees responsible for these services or the persons in charge of performing the activities in question.
We may share your personal information within Catalyst Care Group Group for the purposes of:
We do not share information about you and/or your visit to our website and/or your requests and applications to third parties, except in the following cases:
We may transfer your personal information to other countries for the purposes of providing you with work-finding services. The countries in the European Economic Area are considered to provide the same level of protection to personal information as the UK does. If your personal information is transferred outside the UK and the European Economic Area, we make sure that this is done using specific, legally approved safeguards.
How do we protect your personal information?
Catalyst Care Group processes your personal data in accordance with the UK Data Protection Act 2018.
Catalyst Care Group provides security and confidentiality of your personal information by undertaking security measures in the collection, storage and processing of information to protect against unauthorized access, alteration, disclosure or destruction of your personal data, as well as data that is not personal, but is stored on our site.
Catalyst Care Group employees are required to keep confidential any information (including personal data) that may be obtained during the performance of their duties.
Where appropriate, we use encryption and/or other security measures to protect your personal data.
We also periodically review our security procedures to improve the security of your personal data.
How long do we keep your personal information?
We keep your personal information for no longer than is necessary for the purposes for which the personal information is collected. When deciding how long we should keep your personal information, we take into account the following factors:
Otherwise, we securely erase your information once it is no longer needed.
Please note that different laws require us to keep different data for different periods of time.
In case of a job application we keep your personal information as follows:
Where we have obtained your consent to process your personal data, we will cease to process your personal data when you withdraw your consent by contacting our Data Protection Officer. In some cases, we may proceed to process your personal data if we are legally obliged or based on our legitimate interest.
Where we have obtained your consent to process your personal/sensitive data, we will do so in line with our retention policy. This stipulates that we will only keep personal data as long as is necessary, and we will review the bases for holding your data in the instance that we have not engaged with you in over 1 year. Upon expiry of that period the Company will seek further consent from you. Where consent is not granted the Company will cease to process your personal/sensitive data.
Your rights regarding personal data processing are:
These rights are not absolute, and each is subject to certain exceptions or qualifications.
Further information and advice about your rights can be obtained from the Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/ or the relevant data protection regulator in your jurisdiction.
We usually act on requests and provide information free of charge but may charge a reasonable fee to cover our administrative costs of providing the information for:
Alternatively, we may be entitled to refuse to act on the request.
We will respond to your request within one month from its receipt. If the request is going to take longer process, we will inform you together with the reasons therefore.
If you are unhappy with how we have handled your information, please contact our Data Protection Officer.
If you are not satisfied with our response to your complaint or believe our processing of your personal information does not comply with data protection laws, you can make a compliant to the Information Commissioner’s Office or the relevant data protection regulator in your jurisdiction.