Our Training Program
Training with Purpose Caring with Hearth
Supporting people takes heart, compassion, and a drive for growth. It’s about learning, evolving, and dedicating ourselves to truly exceptional care.
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We believe that true support goes beyond skill
It’s about putting people first in every action we take. Our training programs are designed to empower our team with the knowledge and compassion needed to provide exceptional care, ensuring that each interaction reflects our dedication to people-centered support and growth.
Here’s how we prepare our team to provide the best support for the people we serve:
Statutory Training
Manual Handling
(Annual refresher, on-site)
Basic Life Support
(Annual refresher, on-site)
Health & Safety
(Annual refresher, online)
Safeguarding
Adults Level 3
Safeguarding
Children Level 3
Mental Capacity Act, DoLS, and Mental Health Act
(Annual refresher, online)
Fire Safety
(Annual refresher, online)
COSHH (Control of Substances Hazardous to Health)
(Annual refresher, online)
Infection Control
(Annual refresher, online)
Equality, Diversity, and Human Rights
(Annual refresher, online)
RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations)
(Annual refresher, online)
GDPR & Confidentiality
Oliver McGowan
(Annual refresher online plus 1 day on-site)
Eating, Drinking and Swallowing
(Online, every 3-year refresher)
Mandatory Training
(Required by Catalyst Care Group or specific to the role, but not necessarily a legal requirement)
- Epilepsy Awareness including administering Buccal Midazolam
(Annual refresher, on-site) - PROACT-SCIPr-UK® (Annual refresher, on-site)
Theory (Online)
- Trauma Informed Care (2 years refresher, online)
- Personal, Professional and Therapeutic Boundaries and Duty of Candour
(2 years refresher) - Suicide awareness and ligature management (2 years refresher, online)
- Medication Management (Annual refresher, online)
- Caldecott Principles (Annual refresher, online)
- Lone Working (Annual refresher, online)
- Food Safety (Annual refresher, online)
- Prevent Radicalisation (Annual refresher, online)
- Privacy & Dignity (Annual refresher, online)
- Oliver McGowan (Annual refresher, online)
- Mental Health, Autism & Learning Disabilities (Annual refresher, online)
Specialist Training
- PBS (Positive Behaviour Support) (As required, on-site)
- PMVA (Prevention and Management of Violence and Aggression)
(As required, on-site) - Makaton (As required, on-site)
- Oxygen & Suction (for RGNs – As required, on-site)
We Are a PROACT-SCIPr-UK® Accredited Training Center
We deliver a proactive, therapeutic training model (PROACT-SCIPr-UK®) for our professionals and carers working with children and adults with multiple care and support needs.
In partnership with the Loddon School, we’ve become a PROACT-SCIPr-UK® training center to bring value-based, innovative methods directly into our care practices. This collaboration allows us to implement a whole-person model rooted in the real-life application of the Loddon Approach, enabling care workers and parents to provide support tailored to each person’s unique needs.
Through the structured certification program, we establish personalised, in-house training courses that meet the highest standards of care.
Honouring Every Voice, Reducing Restrictive Practices
PROACT-SCIPr-UK® teaches carers and professionals to recognise signs of distress early on, responding with empathy and understanding instead of restriction. It’s about preventing challenging situations and creating safe, supportive spaces. By listening to and supporting people to express themselves, our Positive Behaviour.
Support practices enable each person to build confidence, develop coping mechanisms, and find new ways to engage with the world. Together, these approaches turn what might seem like limits into possibilities, supporting each person to grow in their own way, with
dignity, choice, and a real sense of belonging.
