Referrals and Assessments
When someone needs help, every moment counts. Each referral is a chance to make a real impact- now.
Whether you’re a commissioner, care coordinator, social worker or family member, you can count on us to act quickly and make sure the right support is in place.
Take the first step – fill out the form to reach Gareth Goundrill, our care and support specialist.
Take the first step
Fill out the form to reach Gareth Goundrill, our care and support specialist.
What to expect:
Urgent referrals are acknowledged the same day
A personalised plan is built around the person’s needs
Experienced teams are ready to respond quickly
Clear updates are shared from start to finish
Who Can Refer?
Anyone who sees the need.
We welcome referrals from:
- NHS professionals
- Local authorities
- Families and carers
- Case managers and advocates
If you’re unsure whether we’re the right fit- get in touch today. We’ll talk it through with you.
Why Partner with Us
In-house Multidisciplinary Team
Rapid mobilisation support within 2 hours
Specialised Support for autism, learning disabilities, and/or mental health needs
Referral Process
Initial Contact
After a referral, we connect to discuss options and next steps.
Gathering Information
Key details like location and care needs are collected to personalise support.
Assessment
We carry out tailored assessments, in-person or online, especially for urgent cases.
Assessing Needs and Goals
Together with the person, family, and therapy team, we develop co-produced care plans.
Proposal
A detailed support plan is presented for approval.
Decision on Placement
Placement is confirmed and a move-in date set.
Transition Planning
We ensure a smooth, well-supported transition.
Proactive Reviews
Support is regularly reviewed to maintain effectiveness and reduce restrictions.
Our Assessment Process
Once we gather all the information we require, the next steps include a thorough look at everything we have from our expert team.
Initial Consultation
We will conduct an initial consultation to gather preliminary information about the person’s health status, lifestyle, and personal goals.
Comprehensive Assessment
The CPNs (Community Psychiatric Nurses) will conduct a comprehensive assessment to collect detailed information.
Needs and Goals Identification
We will identify the needs and goals involving the person (and their family, if appropriate) who aspires to establish short-term and long-term objectives.
Person-Centred Care Plan Development
We will develop a person-centred care plan, setting timelines for review and evaluation.
Care Plan Implementation
We will implement the care plan to deliver the right care and support in place as outlined in the care plan.
Regular Review and Modification
We will regularly review progress with the person, conduct follow-up assessments, and modify the care plan as required to ensure positive outcomes.
FAQs
How long does it take to process a referral?
We strive to respond to all referrals within 2 hours.
Who carries out the assessments?
Our experienced clinical team, which includes Registered Managers, Transitions Coordinators, Positive Behaviour Support (PBS) Practitioners, and members of our multidisciplinary team (MDT), is responsible for conducting assessments.
Can family members be involved in the process?
Yes, absolutely. We actively encourage the involvement of family and support networks to ensure a holistic, person-centred approach to care.
How soon can you begin providing support?
Depending on the person’s needs and circumstances, we can commence support within as little as two hours’ notice.
Do you provide housing options?
Yes, we have private accommodations in the Midlands area. Also, we collaborate with a network of trusted housing providers to secure appropriate accommodation options.
What kind of training do you provide?
Our staff receive comprehensive training, and we can also arrange specialist training tailored to the specific needs of the people we support.
What support is available once care has started?
We offer continuous support through regular communication, ongoing reviews, and necessary adjustments to the care plan. Our team is always available to address any concerns or queries.
Do you provide reports, monitor outcomes, and review progress?
Yes, we produce detailed reports, track outcomes, and conduct regular reviews to ensure the care plan remains effective and aligned with the person’s goals.
